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在线阅读本书
"This new book on retail banking is both readable and innovative. Its analysis is unusually accessible in its style, and the book′s conclusions and predictions will be rightly thought provoking. The customer is gaining real power and this new book′s insights on the importance of leadership, the need to unleash creativity and to make a bank′s IT and people resource work together more effectively for customer satisfaction are important pointers to the shape of future competitive differentiation."
––Sir Mervyn Pedelty, Recently retired Chief Executive, The Co–operative Bank plc, smile, CIS and Co–operative Financial Services
"A stimulating read. A readable and lively book that is always informative, sometimes controversial and invariably challenging. The authors don′t expect readers to agree with it all, but the readers will undoubtedly gain some fresh insights and perspectives on the multiple issues facing management in a rapidly changing industry."
––Chris Lendrum CBE, Recently retired Vice Chairman, Barclays Bank
"This book is clear enough for the layman and thorough enough for any banker to obtain an excellent sense of the options for successful strategies for their retail businesses. The challenges of technology introduction, cost of production and scope of service are driving banks into responses increasingly similar to other industry sectors. These forces have been apparent for some years but are so evident now they can no longer be ignored. This book provides an excellent guide to mapping that future."
––Joseph DeFeo, CEO, CLS Bank.
"This is a useful guide to retail banking that provides a thought–provoking view on the state of The Art (of Better Retail Banking). Clearly retail banking can get better, and must! To steal an analogy from the conclusion, there is a sea change going on – consumers are looking more and more for greater simplicity and value, and so many banks are still making such heavy weather of it. This book does a good job of charting the current developments."
–– Lindsay Sinclair, CEO, ING Direct UK.
"A whistle–stop tour of all aspects of retail banking. This is a very readable and insightful real world mix of theory, strategy, tactics and practice. They have even managed to make banking sound exciting. But mostly they have been able to cut through the complexity to remind us all that success in retail banking is not just about finance and efficiency – it is about customers and staff, who are all too often forgotten about."
––Craig Shannon, Executive Director – Marketing, Co–operative Financial Services.
"The authors live up to their promise of providing managers and students with a clear exposition of the retail banking sector and how banks can confront the challenging future they face. This book is a practical manual with lots of useful advice. I was looking for new insights in this book – and I found them!"
––Professor Adrian Payne, Professor of Services Marketing, Director, Centre for Services Management, Cranfield School of Management.
"A key determinant of any organisation′s success will be an enhanced understanding of ′value′ as defined by customers, employees, shareholders and other stakeholders. Value can mean different things to these different groups, and this book has set itself the objective of identifying the approaches that will improve the value proposition for all of these interested parties. It achieves this objective."
––Professor Steve Worthington, Faculty of Business and Economics, Monash University.
"An enjoyable and useful read. It provides a good perspective on the role of IT and how IT suppliers and professionals need to contribute to future developments in retail banking strategy and implementation. It helps provide guidance for the significant challenges ahead for both suppliers and the Banks."
––Nick Caplan, Managing Director, Global Financial Services, LogicaCMG.
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书籍介绍
在线阅读本书
"This new book on retail banking is both readable and innovative. Its analysis is unusually accessible in its style, and the book′s conclusions and predictions will be rightly thought provoking. The customer is gaining real power and this new book′s insights on the importance of leadership, the need to unleash creativity and to make a bank′s IT and people resource work together more effectively for customer satisfaction are important pointers to the shape of future competitive differentiation."
––Sir Mervyn Pedelty, Recently retired Chief Executive, The Co–operative Bank plc, smile, CIS and Co–operative Financial Services
"A stimulating read. A readable and lively book that is always informative, sometimes controversial and invariably challenging. The authors don′t expect readers to agree with it all, but the readers will undoubtedly gain some fresh insights and perspectives on the multiple issues facing management in a rapidly changing industry."
––Chris Lendrum CBE, Recently retired Vice Chairman, Barclays Bank
"This book is clear enough for the layman and thorough enough for any banker to obtain an excellent sense of the options for successful strategies for their retail businesses. The challenges of technology introduction, cost of production and scope of service are driving banks into responses increasingly similar to other industry sectors. These forces have been apparent for some years but are so evident now they can no longer be ignored. This book provides an excellent guide to mapping that future."
––Joseph DeFeo, CEO, CLS Bank.
"This is a useful guide to retail banking that provides a thought–provoking view on the state of The Art (of Better Retail Banking). Clearly retail banking can get better, and must! To steal an analogy from the conclusion, there is a sea change going on – consumers are looking more and more for greater simplicity and value, and so many banks are still making such heavy weather of it. This book does a good job of charting the current developments."
–– Lindsay Sinclair, CEO, ING Direct UK.
"A whistle–stop tour of all aspects of retail banking. This is a very readable and insightful real world mix of theory, strategy, tactics and practice. They have even managed to make banking sound exciting. But mostly they have been able to cut through the complexity to remind us all that success in retail banking is not just about finance and efficiency – it is about customers and staff, who are all too often forgotten about."
––Craig Shannon, Executive Director – Marketing, Co–operative Financial Services.
"The authors live up to their promise of providing managers and students with a clear exposition of the retail banking sector and how banks can confront the challenging future they face. This book is a practical manual with lots of useful advice. I was looking for new insights in this book – and I found them!"
––Professor Adrian Payne, Professor of Services Marketing, Director, Centre for Services Management, Cranfield School of Management.
"A key determinant of any organisation′s success will be an enhanced understanding of ′value′ as defined by customers, employees, shareholders and other stakeholders. Value can mean different things to these different groups, and this book has set itself the objective of identifying the approaches that will improve the value proposition for all of these interested parties. It achieves this objective."
––Professor Steve Worthington, Faculty of Business and Economics, Monash University.
"An enjoyable and useful read. It provides a good perspective on the role of IT and how IT suppliers and professionals need to contribute to future developments in retail banking strategy and implementation. It helps provide guidance for the significant challenges ahead for both suppliers and the Banks."
––Nick Caplan, Managing Director, Global Financial Services, LogicaCMG.
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- 网友 习***蓉:
品相完美
- 网友 焦***山:
不错。。。。。
- 网友 谭***然:
如果不要钱就好了
- 网友 印***文:
我很喜欢这种风格样式。
- 网友 菱***兰:
特好。有好多书
- 网友 权***颜:
下载地址、格式选择、下载方式都还挺多的
- 网友 冷***洁:
不错,用着很方便
- 网友 陈***秋:
不错,图文清晰,无错版,可以入手。
- 网友 隗***杉:
挺好的,还好看!支持!快下载吧!
- 网友 方***旋:
真的很好,里面很多小说都能搜到,但就是收费的太多了
- 网友 田***珊:
可以就是有些书搜不到
- 网友 扈***洁:
还不错啊,挺好
- 网友 潘***丽:
这里能在线转化,直接选择一款就可以了,用他这个转很方便的
- 网友 冉***兮:
如果满分一百分,我愿意给你99分,剩下一分怕你骄傲
- 网友 訾***晴:
挺好的,书籍丰富
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